Refund Policy

Eligibility

Refunds apply to paid Cloudflexsys course enrollments invoiced by us. This website does not take payments; refunds follow the commercial invoice or purchase order that covered your seats.

Timeframe

Full refund requests must be submitted in writing within 7 calendar days of the invoice payment date and before the learner has attended more than one live session or downloaded more than 20% of downloadable template packs.

Full and partial refunds

If you qualify under the timeframe and usage limits above, we issue a full refund of course fees. After the first live session or after substantial template download, we may offer a partial refund of up to 50% if requested at least 5 business days before the cohort midpoint. No partial refund is available after the cohort midpoint.

Non-refundable items

Custom workshops, private leadership briefings already delivered, third-party software licenses, travel, and rush administrative fees marked non-refundable on an invoice are not refundable.

Refund process

Email contact@cloudflexsys.digital with your invoice number, learner names, and reason. We confirm eligibility within 5 business days.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method or via bank transfer to the paying entity on the invoice. Currency matches the original invoice unless otherwise required by law.

Cancellation by Cloudflexsys

If we cancel a cohort, you may transfer to a later date or receive a full refund of unused course fees.

Exceptions

Mandatory consumer protections in Taiwan(China) that cannot be waived take precedence over this Policy. Documented medical or force-majeure events may be considered for goodwill credits at our discretion.

Contact for refund requests

contact@cloudflexsys.digital · 886-4-22796055 · Street: No. 319, Perng Yi Rd., Taiping; City: Taichung Hsien; State/province/area: R.O.C; Country calling code: +886; Country: Taiwan(China);